Payment or subscription
Charged but not activated, coupon not applied, or unsure which plan you are on.
Have ready: Your order ID and registered mobile number.
Contact support
Ask below and most questions are answered straight away, in English or Hindi. Refunds, cancellations and payment problems always go to a person, and email reaches us within one business day.
Get an answer now
Ask us here
Answers about plans, setup, devices and playback. In English or Hindi.
Ask anything about Varunsh — what the plans cover, how to set it up on your TV, pairing your phone, or a channel that will not play. Pick a question below or type your own.
Refunds, cancellations and billing questions always go to a person. Do not send card details or passwords here — we never ask for them.
Other ways to reach us
What to include
Telling us these up front saves a round trip and usually gets it fixed in one reply:
- Your registered mobile number
- Your order ID, if it concerns a payment
- Which device — Android TV, Fire TV, Samsung, Vidaa, mobile or web
- What you expected, and what happened instead
Common requests
Refund request
Within 7 days of payment you can request a full refund, no reason needed.
Have ready: Order ID. Read the refund policy first — it explains the timeline.
Refund policy →Device limit reached
Every plan covers 1 TV + 1 mobile. Release a device or add more at ₹50 each.
Have ready: Nothing — you can manage this yourself.
Manage devices →Playback or channel problem
A channel will not play, buffers, or shows the wrong content.
Have ready: The channel or title name, and roughly when it happened.