Refund & cancellation policy

Effective 2026-09-13 · Applies to all purchases of Varunsh OS TV subscriptions and device add-ons

If you are not satisfied with Varunsh OS TV, request a refund within 7 days of your payment and we will refund you in full.

1. Your right to a refund

You may request a full refund of any payment made to us within 7 days of that payment, for any reason — including simply not being satisfied with the service.

To be eligible:

• Request made within 7 days of the payment date.
• The subscription was purchased directly from Varunsh (web or in-app).
• The account has not been blocked for fraud, piracy or tampering.

2. How requests are decided

Automatic approval

Requests inside the 7-day window with under 120 minutes of streaming are approved automatically.

Manual review

Other requests are reviewed by our team within 3 business days; we may offer a pro-rated refund for the unused period.

3. How to request a refund

1. Open Account → Purchases on the website or in the app.
2. Select the order and choose 'Request refund'.
3. Or email support@aimasteryedu.in with your order ID.

Include your order ID and the mobile number on the account. You will get a refund reference immediately and can track its status from Account → Orders.

4. When you will see the money

Approved refunds reach the original payment method in 5–7 business days.

The exact timing depends on your bank or card issuer. UPI refunds are usually fastest, credit-card refunds can take a full statement cycle to appear. We refund to the original payment method only — we cannot redirect a refund to a different account, since that is a fraud risk for both of us.

5. What is not refundable

• Free trial periods (no payment was taken).
• Accounts terminated for violating the Terms of Service.
• Purchases made more than 90 days ago.

6. Purchases made through an app store

Purchases made through Google Play or the Apple App Store are subject to that store's refund process; we will assist with the request.

For Google Play, use Play Store → Menu → Payments & subscriptions → Budget and order history. For Apple, use reportaproblem.apple.com. Email us the request details and we will support your claim with the store.

7. Cancelling your subscription

You can cancel at any time from Account. Cancelling stops future renewals; it does not end your current paid period, and you keep access until it expires. There is no cancellation fee.

Cancelling on its own does not issue a refund. If you want money back for the current period, request a refund as described above.

8. Device add-ons

Additional device slots (₹50 per device per billing period) follow this same policy. If an add-on is refunded, the extra device slot is removed and any device occupying it is signed out. Your base 1 TV + 1 mobile devices are unaffected.

9. Chargebacks

Please contact us before raising a chargeback with your bank — we will almost always resolve it faster. Accounts with an unresolved chargeback may be suspended until the dispute is settled.

10. Changes to this policy

We may update this policy. Changes never apply retroactively to a purchase you have already made: the version in force on your payment date governs that payment.